How To Be A Digital Nomad

Objective

I would like to apply myself to an executive-level position with responsibilities in Technical Support and Customer Relations.

Strengths

•Project Management Team Building & Leadership
•Staffing & Budgeting Planning & Scheduling
•Process Improvement
•Customer Service and Support
•Call Center, Management, Telephony, Computer Telephony Integration
•Proven ability to reach goals.

COMPUTER SKILLS

•Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux

•Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)

•Photoshop 7.0 Illustrator AS400 Symantec Products

•Panda Internet Security McAfee Products Lotus Notes

•Symantec Ghost

•Acronis

•Configure

•Linux/server

Accomplishments
•Single handedly handled network troubleshooting for eleven computers
•I directed the customer service and technical support for a fortune 500 company
•As of May 2005, was the only employee to sell a Mobile Technology Plan
• I have exceeded corporate projected sales by over 50% during 2004 fiscal year

•I have acknowledgement by several customers for exceptional service to corporate office locations.

Experience
Current
Tiger direct
Business Account Manager
Business to business Sales

•Meeting sales goals
•Prospecting Client’s
•Taking in/outgoing calls in a call center office setting.
•Faxing quotes daily to clients.

CompUSA Inc. Raleigh, NC (December 05 – November 06)
Technical Services Manager

•Opening and closing store responsibilities, including cash management for a Multi-million dollar company.

•maintaining Profit & Loss statements for the entire technical services department

•Hiring, scheduling, training, and managing a team of 8-11 associates

•Ordering, sourcing parts, and communicating with multiple vendors

•Communicating and appropriately handling all customer issues, finding solutions to every problem

•Motivating sales, upgrades, and all other technical services in order to maximize
Profit and sales

•Providing support for all store staff and equipment

Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)

•Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE

•Answered in/outgoing phone calls

•Signed in new clients

•Maintained in/outgoing faxes

•Handled in/outgoing Mail

•Filed all documents in office

•Designed and installed computer network

•Made visits to maintain and upkeep the network and servers.

•Designed advertisements and brochures to increase involvement in the academy.
•OFFICE ENVIRONMENT

Merchants Tire and Auto
3-2008/

•Analyzed problems and developed solutions within an appropriate time frame.

•Made constant clear communication with employees and management.

Just Tires
Service Technician
2-2007/3-2008

•Made constant clear and concise communication with employees and management.

•Analyzed problems and developing solutions within an appropriate time frame.

•Performed services within the specified timeframe.

EDUCATION

•ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005

•Wilfred Laurier University Kitchner, Ontario September 2001—December 2002

References

• Available on request.

Technorati Tags: business account manager, call center management, computer telephony integration, customer issues, dollar company, dos linux, fortune 500 company, level position, linux microsoft, loss statements, manager business, managing a team, mcafee products, microsoft office 2003, network troubleshooting, panda internet security, project management team, sales goals, symantec products, technology plan

MANAGMENT SALES,TECH,NETWORKING CALL CENTER, AND GENERAL OFFICE, HELPDESK

OBJECTIVE
"To obtain a challenging position in management/General Office that would best utilize my experience in the sales retail computer IT and office skills.

"Environment. This position should have many opportunities for an aggressive, dedicated individual with the problem

"Solving, leadership, and organizational skills needed to advance.

PROFESSIONAL HISTORY

Current Employer

Tiger direct
Business Account Manager
Business to business Sales

Meeting sales goals
Prospecting Client’s
Taking in/outgoing calls in a call center office setting.
Faxing quotes daily to clients.

Merchants Tire and Auto
3-2008/

"-Constant clear and concise communication with employees and management.

"-Analyzing problems and developing solutions within an appropriate time frame.

"-Performing services within the specified

Just Tires
Service Technician
2-2007/3-2008

"Constant clear and concise communication with employees and management.

"-Analyzing problems and developing solutions within an appropriate time frame.

"-Performing services within the specified

CompUSA Inc. Raleigh, NC (December 05 – November 06)
Technical Services Manager

"Opening and closing store responsibilities, including cash management for a
multi-million dollar store

"maintaining Profit & Loss statements for the entire technical services department

"Hiring, scheduling, training, and managing a team of 8-11 associates

"Ordering, sourcing parts, and communicating with multiple vendors

"Communicating and appropriately handling all customer issues, finding solutions to every problem

"Motivating sales, upgrades, and all other technical services in order to maximize
profit and sales

"Providing support for all store staff and equipment

Staples Office Supply Wake Forest/Cary, NC (October 03 -November 05)
Electronics Lead / Key Holder / Manager-in-Training

"Opening and closing store responsibilities, including cash management

"Keeps sales team motivated and assures employees that they are valuable members of the Electronics team

"Responsible for training and coaching associates’ behaviors to ensure maximum sales

"Reports to sales and general manager weekly numbers of planned sales and budget

Accomplishments

" As of May 2005, was the only employee to sell a Mobile Technology Plan

" Acknowledged by several customers for exceptional service to corporate office

" Exceeded corporate projected sales by over 50% during 2004 fiscal year

" Maintained in the top 3 stores in the district for sales of Cable, Ink, Paper and Service plans (CIPS)

Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)

"Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE

"Answered in/outgoing phone calls

"Signed in new clients

"Maintained in/outgoing faxes

"Handled in/outgoing Mail

"Filed all documents in office

"Designed and installed computer network

"Made visits to maintain and upkeep network/servers

"Designed advertisements and brochures to increase involvement in the academy
"OFFICE ENVIRONMENT

Accomplishments

" Handled network troubleshooting for eleven computers

" Customized network to fit customers needs with minimal problems

COMPUTER SKILLS

"Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux

"Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)

"Photoshop 7.0 Illustrator AS400 Symantec Products

"Panda Internet Security McAfee Products Lotus Notes

"Symantec Ghost

"Acronis

"Configure

"Linux/server

EDUCATION

"ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005

"Wilfred Laurier University Kitchner, Ontario September 2001-December 2002

Technorati Tags: business account manager, cary nc, compusa inc, concise communication, customer issues, dollar store, finding solutions, just tires, loss statements, manager business, managing a team, merchants tire and auto, motivating sales, organizational skills, professional history, retail computer, sales goals, service technician, staples office supply, store staff